Understand your benefits
When you know and understand your benefits, you're well on your way to making the most of your valuable membership.
There's lots of information on our site to help you learn about your benefits and how your plan works, so please be sure to check out other areas of our site, especially the section on your plan.
The information and guides that you received when you became a member are great resources too. And you can download many forms, brochures, newsletters, and directories in our section of forms & publications.
Become well-informed about your benefits—it's a smart investment of your time.
Get your medical record number
Your medical record number, which appears on your Kaiser Permanente ID card, is your passport to Kaiser Permanente and you will need it when you connect with us in person, online, or over the phone.
If you haven't received your Kaiser Permanente ID card in the mail, or if you misplaced it, you can order an ID card online or contact Member Services.
Get your care and services
Find our location nearest you in our online facility directory. You'll find Kaiser Permanente and affiliated medical facilities, hospitals, and pharmacies. You'll also find phone numbers, addresses, hours, services offered at each facility, and customized driving directions.
Learn everything you need to know about getting care at Kaiser Permanente in our section on how to get care. You'll find information on making appointments, refilling prescriptions, receiving urgent and emergency care, and much more.
Transfer your medical records to Kaiser Permanente
When you visit your personal physician for the first time, talk to your doctor about your health history and goals. Your doctor can determine what medical information may need to be transferred from your previous health care provider.
Transfer your prescriptions to Kaiser Permanente
Contact our pharmacy nearest you to learn how to transfer your prescriptions. You'll find phone numbers and locations for our pharmacies in our facility directory.
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